Privacy policy.

Effective Date: 07/28/2025

At MS Wellness Medspa, we respect your privacy and are committed to protecting the personal information you share with us. When you visit our website, schedule an appointment, or use our services, we may collect information such as your name, email address, phone number, billing details, and certain health information you provide to help us deliver safe and effective treatments. We may also collect non-personal details like your browser type, IP address, and website usage data through cookies or similar technologies. This information is used to manage your appointments, process payments, communicate with you about services or promotions, improve our website and client experience, and comply with legal and professional requirements.

We never sell or rent your personal information. However, we may share it with trusted service providers, such as payment processors, scheduling platforms, or email marketing tools, as needed to run our business. In rare cases, we may disclose information to legal authorities if required by law or as part of a business transfer in the event of a sale or merger. Our website may use cookies to enhance your browsing experience, but you can disable them in your browser settings if you prefer. We take reasonable steps to safeguard your information with administrative, technical, and physical security measures, though no online system can guarantee complete protection. Depending on your location, you may have the right to access, update, or request deletion of your personal information, and you can opt out of receiving marketing emails at any time by clicking “unsubscribe.” Our services are not directed to children under 13, and we do not knowingly collect information from minors.

At MS Wellness Medspa, we are also committed to customer satisfaction. If a product is received incorrectly or damaged, customers may request a full refund or exchange within 30 days of delivery. Refunds are issued once the item is returned, and we provide a prepaid return label at no cost to the customer. Exchanges for the correct product are always available; any price differences will be handled fairly, and shipping costs for exchanges are covered by us.

From time to time, we may update this Privacy Policy to reflect changes in our practices, and the most recent version will always be available on our website. If you have any questions or concerns about how we handle your information or about our refund and exchange policy, please contact us at MS Wellness Medspa, 5001 Birch St #47 Newport Beach CA 92660 | info@mswellnessgroup.com | 949-969-5102